Welcome to our Travel Partner Agency Program! We value our partnership with travel agencies and aim to foster a mutually beneficial and successful relationship. To ensure a smooth collaboration, we have outlined the following guidelines:
Agency Eligibility
a. Your agency must be a registered and licensed travel agency.
b. Your agency should have a strong reputation for delivering excellent customer service and providing quality travel experiences.
Product Knowledge
a. Familiarize yourself and your team with our range of travel products, including tours, packages, and services.
b. Stay updated with our latest offerings, promotions, and any changes in itineraries or terms.
Pricing and Commissions
a. We offer our travel products to partner agencies at a base price.
b. Your agency is welcome to adjust the price based on your desired markup to accommodate your business needs and target market.
c. Ensure that the final retail price communicated to clients is fair and accurately reflects the value of the product.
Sales and Marketing
a. Promote our travel products using accurate and up-to-date information.
b. Maintain professionalism and ethical practices when selling our products.
Booking and Reservations
a. Make reservations through our designated booking channels, adhering to the specified booking procedures.
b. Provide accurate client information, including names, contact details, and any special requirements.
c. Confirm bookings promptly and inform clients of any changes or cancellations.
Payment and Commissions:
a. Adhere to the agreed payment terms and settle invoices promptly.
Customer Service:
a. Provide professional and courteous service to clients at all times.
b. Handle client inquiries, requests, and complaints promptly and efficiently.
c. Keep clients informed about any changes, updates, or disruptions related to their bookings.
Confidentiality and Data Protection:
a. Respect the confidentiality of any sensitive information shared between us.
b. Comply with applicable data protection regulations and ensure the security of client data.
Collaboration and Feedback:
a. Maintain open and effective communication with our team, sharing relevant feedback and suggestions.
b. Collaborate in a cooperative and mutually supportive manner to achieve shared goals.
Termination of Partnership:
a. Either party reserves the right to terminate the partnership with prior written notice, citing valid reasons.
We appreciate your commitment to these guidelines and look forward to a successful partnership. Together, we can provide exceptional travel experiences and create lasting memories for our valued clients.
If you have any questions or need further clarification, please do not hesitate to reach out to our Partnership Team.
